Frequently asked questions
Ordering, Paystack, pickup, and what happens after the rider leaves.
How do I place an order?
Add products to the cart, go to checkout, choose pickup or delivery, and pay on Paystack. A receipt goes to the email you typed.
Do I need an account?
No. Guest checkout works. An account lets you save addresses, keep a wishlist across phones, and see past orders.
What can I pay with?
Card and Ghana mobile money through Paystack. We never see card numbers or MoMo PINs.
What if Paystack times out?
The order stays pending. Use Complete payment with the reference and email. Pending orders cancel after two days.
How do I track an order?
Use Track my order with the reference and email, or sign in and open Orders.
Can I collect from the store?
Yes. Pickup is free. We message when it is packed. Bring the reference.
How do returns work?
Start a return within 24 hours of delivery for unused items in original packing. Faulty or wrong items: we cover the trip back. Change of mind: you cover it.
How do I reset a password?
On the sign-in page, use Forgot password. The link lasts one hour.
Still stuck? Contact us or see delivery places.